Frequently Asked Questions

Services

Low data rate?

For diagnosing network problems, x-ion also operates a dedicated speedtest server, which is available on the Ookla provider's website:

https://www.speedtest.net/de/server/7803

To specifically check network connectivity and latency to and from xCloud infrastructure, you can also use the IPv4 address of the test server (185.27.180.66), for example with a ping:

ping 185.27.180.66
PING 185.27.180.66 (185.27.180.66) 56(84) bytes of data.
64 bytes from 185.27.180.66: icmp_seq=1 ttl=64 time=9.13 ms
64 bytes from 185.27.180.66: icmp_seq=2 ttl=64 time=2.94 ms

Platform

I'm having trouble logging in. What can I do?

The most common cause of login problems is a restrictive browser extension that blocks the necessary redirect between the login service (login.xcloud.eu) and the web application (app.xcloud.eu). The result is an endless loading screen:

The cause is that the extension blocks the redirect from one subdomain to another. To check if the problem stems from this, you can first temporarily disable the extension completely. If this measure fixes the problem, you can configure a permanent solution with the following steps:

1. Open the add-on settings

uBlock Origin button in browser toolbar

2. In the settings dialog, select the "Trusted sites" tab

uBlock Origin extension settings screen

3. In the list of trusted sites, add a line with the content login.xcloud.eu. Confirm by clicking "Apply changes".

uBlock Origin extension trusted sites with line login.xcloud.eu

4. From now on, the login should work again.