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Account Settings

Overview

In the xCloud account settings you manage your account information, security settings, payment and billing details. This centralized management interface ensures your account data is complete, secure, and compliant with regulatory requirements.

Getting Started

Accessing Account Settings

  1. Navigate to Settings
  2. Log into your xCloud account
  3. Click on your profile menu

  4. Select "Account Settings"

  5. Settings Navigation

  6. Account Data: Billing information, email address, payment details, data processing agreement and voucher codes
  7. Invoices: Billing history and invoice downloads
  8. Logins: Invite additional people to access your account
  9. Security: Two-factor authentication and password

Account Data Completeness

xCloud requires complete account information for service activation and billing:

  • Warning Indicators: Incomplete sections show warning badges
  • Required Fields: Marked with red asterisks (*)
  • Service Restrictions: Some features disabled until data is complete

Account Data

Billing Information

The "Billing information" card comprises the billing address and the invoice recipient.

For Private Customers

Required Information:

  • First Name: Your legal first name
  • Last Name: Your legal last name
  • Contact Email: Primary email for account communication

For Business Customers

Required Information:

  • Company Name: Legal company name
  • Tax Number: Business tax identification number
  • Contact Email: Business contact email

The address should be the legal business address.

Billing Address

  • Street & Number: Complete street address
  • Postal Code: Valid postal code
  • City: City or municipality
  • Country: Selection from dropdown list

Additional Address Fields (Optional):

  • Address Supplement: Additional address information (e.g., "4th floor", "c/o John Doe")
  • P.O. Box: P.O. box number if applicable

Invoices and notifications are sent to the contact email on file.

Customer Type

  • Choose "Private Individual" or "Business Customer"
  • Fields change based on selection
  • Validation rules adapt accordingly

Changing Your Email Address

The "Email address" card lets you change your account's email address:

  1. Enter the new email address
  2. Click Change email address
  3. You will receive a confirmation link at your old and at the desired new email address
  4. Confirm both links to complete the change

Payment Details

A payment method must be on file to use xCloud products. Via Add payment method (or Change payment method) two payment methods are available:

  • Credit card: You are redirected to the payment service provider mollie and authorize a payment of 0 EUR there. Your credit card details are then stored with mollie, through which the monthly payments are processed.
  • SEPA direct debit: You provide the IBAN and account holder and grant the SEPA direct debit mandate. Within eight weeks of the debit date you can demand a refund of a debited amount; the terms agreed with your bank apply.

Prerequisite

To add a payment method, a contact email under the billing address as well as the invoice recipient details must be filled in.

Data Processing Agreement (AV-Vertrag)

If you upload objects containing personal data to xCloud, you act as a controller pursuant to Art. 4 No. 7 GDPR. In that case there is an obligation to conclude a data processing agreement with x-ion GmbH as the processor (Art. 4 No. 8 GDPR).

Via the "AV-Vertrag" card you conclude the agreement with a click on Conclude contract. Afterwards the card shows the date of conclusion.

Redeeming Codes and Framework Contract

  • Voucher code: Enter a voucher code and click Redeem. The card shows your current balance.
  • Framework contract number: If your account is part of a framework contract, you can enter the contract number here.

Security Settings

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra security layer to your account by requiring a second form of verification.

Managing Authentication Devices

Viewing Devices

  1. Navigate to Security Settings
  2. Go to Settings → Security

  3. View all registered devices in the table

  4. Device Information

  5. Name: Device nickname
  6. Type: Authenticator type (TOTP or WebAuthn)
  7. Created At: When device was registered
  8. Last Used: Most recent authentication time

Device Operations

  1. Register a new device. Newly registrable: TOTP. (WebAuthn in preparation)
  2. Rename a device
  3. Remove a device

Removing the last device automatically disables multi-factor authentication for the account.

Changing Your Password

You change your password via the xCloud login service; the "Password" card in the security settings takes you there. Passwords must be at least 12 characters long and contain at least one lowercase and one uppercase letter, one digit and one special character.

Logins

In the Logins section you can invite additional people to access your xCloud account with their own credentials. Each login is assigned exactly one role, allowing you to delegate responsibilities – for example, handing invoice management to a colleague without giving them full administrative access.

Accessing Logins

  1. Navigate to Logins
  2. Go to Settings → Logins
  3. The table lists all invited people with name, email, status, assigned roles and the invitation date

Roles and Permissions

Role Products Settings
Administrator Full access to all products Full access to all settings
User Read-only access to all products (no orders or changes) No access
Billing manager No access Billing data, payment method, invoices and voucher codes; no logins and security management

Inviting a Person

  1. Click Invite person
  2. Enter the email address and the name of the person to invite
  3. Choose a role (see table above)
  4. Click Invite to send the invitation

The invited person receives an email with an activation link. Until they accept the invitation, the entry shows the status Invited; after activation it changes to Active.

Managing Existing Logins

Via each row's actions menu you can:

  • Edit roles: change the role assigned to a login
  • Resend invitation: send the activation link again
  • Delete: revoke the login's access to the account

Invoice Management

Accessing Invoices

  1. Navigate to Invoices
  2. Go to Settings → Invoices

  3. View all available invoices

  4. Invoice Information

  5. Invoice Number: Unique invoice identifier
  6. Invoice Date: Date of issue
  7. Amount: Total invoice amount
  8. Status: Due, Paid or Failed
  9. Transaction ID: Identifier of the associated payment

Downloading Invoices

The Download action in the respective row downloads the invoice as a file.